English level: suitable for B1, B1+, B2 & C1
English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotel, banks, helpdesks and call centres. Students learn the language skills, proffessional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.